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Journal of The Korean Society of Emergency Medicine 2015;26(6): 598-604. |
| 119구급차 내부환경 및 안전도에 대한 만족도와 영향요인의 조사: 환자와 보호자 대상의 예비연구 |
| 전진우, 임태호, 이상현, 오재훈, 강형구, 안치원, 이준철 |
| 한양대학교 의과대학 응급의학교실 |
| Satisfaction, and Factors Influencing Satisfaction, with Internal Environment and Safety of Emergency Medical Service Ambulances in Korea: Pilot Study of Patients and Guardians |
| Jinwoo Jeon, Tae Ho Lim, Sanghyun Lee, Jaehoon Oh, Hyunggoo Kang, Chiwon Ahn, Juncheol Lee |
| Department of Emergency Medicine, College of Medicine, Hanyang University, Seoul, Korea |
| Correspondence |
Tae Ho Lim ,Tel: 02) 2290 9281, Fax: 02) 2290 9280, Email: erthim@gmail.com,
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Received: August 13, 2015; Revised: August 18, 2015 Accepted: October 6, 2015. Published online: December 30, 2015. |
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| ABSTRACT |
Purpose:
This study was conducted to assess the satisfaction, and factors influencing the satisfaction, of patients and guardians with the internal environment and safety of ambulances in Korea.
Method:
Participants were patients and guardians who were transported by public emergency medical service ambulance to an emergency medical center in June 2015. Data were collected using self-administered questionnaires. The degree of satisfaction with the ambulance was categorized as satisfaction (Likert scale 4 or 5) or dissatisfaction (Likert scale 1 or 2). The questionnaires comprised 3 categories: 1) demographics, 2) internal environment (space, light, temperature, humidity, soundproof, and odor), and 3) safety (vibration, leaning of body, and falling objects).
Results:
Among 84 cases, 80.5% of patients and 83.7% of guardians gave positive responses regarding general satisfaction with the internal environment of the ambulance, but these percentages were lower regarding adequacy of space and light. Four factors had a statistically significantly influence on the degree of satisfaction: 1) sex of guardian regarding adequacy of space, 2) number of guardians regarding general satisfaction, 3) severity of patient regarding guardian’s satisfaction with space, 4) diagnosis of patient (trauma vs non-trauma) regarding vibration during transport (all p<0.05).
Conclusion:
Overall, patients and guardians were satisfied with the internal environment and safety of ambulances except for adequacy of space and light. |
| Key words:
Patient satisfaction, Ambulances, Emergency medical services, Surveys and questionnaiers |
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