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Journal of The Korean Society of Emergency Medicine 1994;5(2): 336-346. |
| THE USERS' COMPONENT SATISFACTION IN THE EMERGENCY DEPARTMENT |
| Un Sook Lee, Kum Sun Park |
| Emergency Department, Wonju Christian Hospital, Wonju, Korea |
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Published online: December 31, 1994. |
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| ABSTRACT |
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Little research has been reported on the component satisfaction of the users in the emergency medical services in Korea. Research on the effectiveness of the emergency medical services has focused primarily on the function of the combined effects of stratification and technology in the emergency department. It has been demonstrated that users' satisfaction have independent and significant effects on health care performance, linking the variation in component satisfaction to factors that influence the patient's attainment of health care. The present study has a dual concern : (1) to identify and describe the predominant component satisfaction of the users engaged in emergency medical services in a hospital in Korea, (2) to present the suggestion to enforce higher-quality performance in the emergency medical services with the users' positive satisfaction.
The research method used in this study was self-administered questionnaire responses made on five point Likert type sacle to a series of component satisfaction statements. The subjects were patients in the emergency department of the Wonju Christian Hospital, Wonju, Korea. A self-administered questionnaire designed to measure the amount of agreement with component satisfaction as well as expectations improved and modified for the effective measurement toward users. The questionnaire delivered with a cover letter to 365 subjects. A total of 182 patients responded. The reture rate was 80% for the inpatient through emergency department and 17% for non-hospitalized persons. The statements expressed by respondents were analyzed using nonparamentic statistics(SPSS).
Motivation(expectation) to visit the hospital winning the strongest support were adequate treatment with abundent knowledge of emergency medical person as well as receiving a persuasive explanations. Lower component satisfaction revealed in the area of amentities by all age group and male respondents appealed lower satisfaction about emergency unit facility environment. College graduates complained more uncleanliness as well as non-free noise atmosphere. People in the upper brackets of income steadily expressed dissatisfaction with all area of the services.
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| Key words:
Component satisfaction, Emergency department, Self-addministered questionnaire, Five point Likert type sacle |
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